Hi! My name is Dan, and I’m the principal Content Writer for the Customer Care team, as well as a nine-year veteran employee at eHarmony. I’m excited to share some great news from our department.
Answering questions about love, relationships, and communications as they relate to a website takes a whole lot of skill and enthusiasm. It’s no wonder, then, that eHarmony’s Customer Care team has just received its third industry award this year for top-notch customer care!
Earlier this year, eHarmony’s Customer Care team racked up two prestigious awards: the Customer Service Department of the Year Award at the Stevies, which recognize outstanding performances in the workplace worldwide, and the Best in Class Call Center award at the Call Center Excellence Awards. And yesterday, our Customer Care team brought home yet another award—the Silver Gartner 1:1 Award for Organizational Transformation at the Customer Relationship Management (CRM) Excellence Awards.
Winning three industry awards in a single year is no easy feat, but looking around me at our dedicated Customer Care agents, who have such zeal for helping customers, I see a bit of what our peers must have seen. At eHarmony Customer Care, every call, every email, and every interaction is important. It’s a great feeling to know that not just eHarmony, but the entire Customer Care industry recognizes that when it comes to helping customers, we go the extra mile to make sure their experience with eHarmony is a treasured one.